Situation: Despite management’s best efforts, organizational roadblocks inhibit the company’s best performance. Interdepartmental issues exist all the time driven by growth/decline, mergers, multiple offices, personnel turnover…
Managers see issues through the lens of their respective functional areas: business units/divisions, marketing, HR, finance/contracting…
Managers deal with these issues their own way, but not necessarily the same way
Top management’s goal: Improve operations across the enterprise in a coordinated way. However, top management may not realize the interdepartmental issues that exist, the extent to which they exist, or their impact on operations, revenue, or employees.
Who are the experts who can see past these organizational roadblocks? Your own people; however each person sees solutions from their own perspective.
Solution: Knowledge Management Partners, LLC conducts personal, non-attribution interviews across the firm to:
Focus on your specific concerns
Leverage what your people know
Understand the situation from many perspectives
Address root causes
Suggest potential innovations and improvement areas, from the perspective of those who know your business best: your people
Present holistic findings top management can immediately act on
Outcomes: Executives positioned to act on innovations and issues across the enterprise
Operations across the enterprise improve in a coordinated way